# Naman Kumar

Lead Site Reliability Engineer · Melbourne, VIC, Australia · naman.kumar2397@gmail.com · https://www.linkedin.com/in/-namankumar/

## Summary

Lead Site Reliability Engineer with 7+ years of hands-on experience designing, scaling and automating large-scale distributed systems on AWS. Currently leading a team of 10 engineers supporting 80+ AWS accounts for a major financial services client. Proven track record in cutting incident response times, consolidating observability platforms, and moving ClickOps estates to Infrastructure as Code. Now focused on AI-driven operations, including LLM-powered incident tooling and secure enterprise adoption of Claude on AWS Bedrock.

## Experience

### Lead Site Reliability Engineer, Viable Solutions (via Synechron, for Latitude Financial Services)

Aug 2025 – Present · Permanent

- **Team leadership**: Lead a team of 10 offshore engineers in India, bridging client expectations and offshore delivery for infrastructure support across 80+ AWS accounts.
- **Support model**: Streamlined intake for all additional workloads through ServiceNow and set up a follow-the-sun model across Melbourne and India for 24x7 support.
- **AI SRE (Alfred)**: Designed and built a multi-agent incident investigator, now live in production on Amazon Bedrock AgentCore, orchestrating AWS DevOps Agent with Datadog, Dynatrace, Buildkite and GitHub, with dependency-graph blast radius on pull requests.
- **Claude for developers**: Building an OpenAI-compatible Lambda proxy over Bedrock so GitHub Copilot (BYOK) can use Claude models, with a mandatory server-side guardrail and per-developer keys for cost attribution.
- **ECS upgrade automation**: Automated ECS cluster upgrades across all environments with zero manual intervention, moving clusters to CIS-hardened Amazon Linux 2023 AMIs.
- **Patch automation**: Removed ClickOps from monthly patching by introducing Ivanti Security Controls; designed the networking and architecture the team built on.
- **Observability consolidation**: Migrated 20M+ log events per week from Sumo Logic to Datadog, including Grok parsing pipelines for payment logs and transaction-orphan detection monitors, for single-pane dashboards and lower MTTR.
- **Security**: Rolled out CrowdStrike Falcon sensor injection for ECS Fargate workloads using the init-container model.
- **High availability**: Designed a 2-node active/passive Windows Failover Cluster on shared EBS io2 Multi-Attach to replace single-server Control-M staging hosts across Test, Pre-Prod and Prod.
- **IaC adoption**: Moving AWS accounts inherited from a previous vendor from ClickOps to CloudFormation and Terraform.

### DevOps Lead Consultant, CI&T (for iSelect / CompareTheMarket)

May 2025 – Jun 2025 · Contract

- **Merger**: Consolidated technology assets during the merger of iSelect and CompareTheMarket.
- **IaC migration**: Led the move from CloudFormation to Terraform across multiple AWS accounts with shared modules and state management.
- **Data platform**: Integrated ingestion pipelines from Salesforce, Meta, Google Ads and third-party SFTP APIs into a unified Delta Lakehouse on Databricks, using Python, Lambda, DMS and AWS Transfer Family.

### Lead Site Reliability Engineer, AKQA

Sep 2024 – Apr 2025

- **Netflix game launch**: Led SRE for an AI-driven face-transforming game, designing Kubernetes clusters that scaled to 50k+ concurrent users in the first 10 minutes of launch, with Grafana monitoring of NVIDIA DCGM GPU metrics.
- **Observability revamp**: Reviewed and upgraded monitoring, logging and alerting across all client infrastructures.
- **Incident automation**: Built an incident management workflow in Python and AWS Lambda integrating OpsGenie, Slack, Teams and Jira, reducing manual overhead and response times.
- **Change management**: Defined Change Request standards and automated approvals to reduce deployment risk.

### Senior Site Reliability Engineer, Cvent

Oct 2019 – Sep 2024

- **Incident automation**: Co-developed Sev1 incident response automation (Datadog and Slack triggers orchestrating Jira, Slack, Zoom and PagerDuty), cutting time-to-respond by 20+ minutes.
- **Log migration**: Migrated ~880M log events per week from Splunk to Datadog, unifying logs, metrics and traces on one platform.
- **Observability ownership**: Owned SLI/SLO and custom instrumentation standards for Java microservices; led a newly acquired company's move to Datadog (10+ dashboards).
- **Platform scale**: Rolled out ECS Capacity Providers across 70+ clusters with zero downtime.
- **Octopus Deploy**: Built a high-availability model sustaining 99.9% availability and cut self-hosting costs by 30%.
- **Cloud migration**: Contributed to migrating a Rackspace-hosted product (17 Java microservices, 26 .NET projects, 8 websites) to AWS, and standardised build pipelines for 134 .NET projects across Cvent onto one pipeline.
- **IaC**: Early adopter of AWS CDK, consolidating CloudFormation and Terraform stacks into a single CDK stack for multiple applications.
- **Security**: Moved all microservices to non-root, least-privilege containers.
- **Developer productivity**: Embedded with sprint teams to remove bottlenecks, including fixing flaky JUnit/Jest tests that were wasting PR build hours; ran Fargate and Harness POCs.
- **Configuration management**: Re-engineered Chef for 500+ monthly active servers.
- **Mentoring**: Onboarded and mentored 4 new engineers.

### Cloud Automation Associate, Infraguard

Jan 2019 – Oct 2019

- Wrote Lambda automations for scheduled start/stop, package updates and SSH key rotation.
- Designed a NAT Gateway pattern to patch sensitive private-subnet servers without exposing them to the internet.
- Built the knowledge base for multi-cloud VM management across AWS, GCP, Azure and Alibaba Cloud.

## Skills

- **Cloud and Containers**: AWS (ECS, Fargate, EC2, Lambda, S3, DMS, DynamoDB, IAM, KMS, Transit Gateway, Bedrock), Kubernetes, Docker
- **Infrastructure as Code**: Terraform, AWS CDK, CloudFormation
- **CI/CD**: Buildkite, GitLab, Jenkins, Harness, Octopus Deploy
- **Observability**: Datadog, Dynatrace, Grafana, Sumo Logic, Splunk, New Relic, CloudWatch
- **AI and Automation**: AWS Bedrock, Claude, MCP servers, Python automation
- **Security and Patching**: CrowdStrike Falcon, Ivanti Security Controls, CIS-hardened AMIs, Least-privilege IAM
- **Incident and Service Management**: PagerDuty, OpsGenie, ServiceNow, Jira
- **Configuration Management**: Chef, Ansible
- **Languages**: Python, TypeScript, Groovy, Shell, PowerShell
- **Version Control**: GitHub, Bitbucket

## Projects

- **Buildkite Build Watcher**: Open-source Chrome extension (Manifest V3), live on the Chrome Web Store. Plays a distinct synthesised chime when a build passes, fails or is blocked on input, and auto-watches builds you trigger. ([Chrome Web Store listing](https://chromewebstore.google.com/detail/buildkite-build-watcher/ppaolcakoopkiaeigaeamcakhafiicii), [Source on GitHub](https://github.com/naman-kumar2397/chrome_buildkite))
- **neuron-graph**: Self-hosted AWS infrastructure knowledge graph that scans multiple accounts, with a web UI, REST API, CLI and MCP server. Built with rustworkx and sigma.js, per-account subgraphs, and a scoped IAM policy in place of ReadOnlyAccess.

## Awards

- Q1 Quarterly Award: Ownership, Innovation, Customer Success (2023)
- Q3 Quarterly Award: Harness POC, monitoring-embedded deployment pipelines (2021)
- Cvent Hero: Agility (2020)
- 12 Spot Awards and 7 Pat on Back Awards (2019 – 2024)

## Education

Bachelor of Technology, Manipal University Jaipur (2015 – 2019)

## Certifications

AWS Certified Solutions Architect – Associate (R2XYHRM1JE1E1TKJ), earned 2019