Naman Kumar

Viable Solutions (via Synechron, for Latitude Financial Services) | Permanent

• Team leadership: Lead a team of 10 offshore engineers in India, bridging client expectations and offshore delivery for infrastructure support across 80+ AWS accounts.
• Support model: Streamlined intake for all additional workloads through ServiceNow and set up a follow-the-sun model across Melbourne and India for 24x7 support.
• AI SRE (Alfred): Designed and built a multi-agent incident investigator, now live in production on Amazon Bedrock AgentCore, orchestrating AWS DevOps Agent with Datadog, Dynatrace, Buildkite and GitHub, with dependency-graph blast radius on pull requests.
• Claude for developers: Building an OpenAI-compatible Lambda proxy over Bedrock so GitHub Copilot (BYOK) can use Claude models, with a mandatory server-side guardrail and per-developer keys for cost attribution.
• ECS upgrade automation: Automated ECS cluster upgrades across all environments with zero manual intervention, moving clusters to CIS-hardened Amazon Linux 2023 AMIs.
• Patch automation: Removed ClickOps from monthly patching by introducing Ivanti Security Controls; designed the networking and architecture the team built on.
• Observability consolidation: Migrated 20M+ log events per week from Sumo Logic to Datadog, including Grok parsing pipelines for payment logs and transaction-orphan detection monitors, for single-pane dashboards and lower MTTR.
• Security: Rolled out CrowdStrike Falcon sensor injection for ECS Fargate workloads using the init-container model.
• High availability: Designed a 2-node active/passive Windows Failover Cluster on shared EBS io2 Multi-Attach to replace single-server Control-M staging hosts across Test, Pre-Prod and Prod.
• IaC adoption: Moving AWS accounts inherited from a previous vendor from ClickOps to CloudFormation and Terraform.

CI&T (for iSelect / CompareTheMarket) | Contract

• Merger: Consolidated technology assets during the merger of iSelect and CompareTheMarket.
• IaC migration: Led the move from CloudFormation to Terraform across multiple AWS accounts with shared modules and state management.
• Data platform: Integrated ingestion pipelines from Salesforce, Meta, Google Ads and third-party SFTP APIs into a unified Delta Lakehouse on Databricks, using Python, Lambda, DMS and AWS Transfer Family.

AKQA

• Netflix game launch: Led SRE for an AI-driven face-transforming game, designing Kubernetes clusters that scaled to 50k+ concurrent users in the first 10 minutes of launch, with Grafana monitoring of NVIDIA DCGM GPU metrics.
• Observability revamp: Reviewed and upgraded monitoring, logging and alerting across all client infrastructures.
• Incident automation: Built an incident management workflow in Python and AWS Lambda integrating OpsGenie, Slack, Teams and Jira, reducing manual overhead and response times.
• Change management: Defined Change Request standards and automated approvals to reduce deployment risk.

Cvent

• Incident automation: Co-developed Sev1 incident response automation (Datadog and Slack triggers orchestrating Jira, Slack, Zoom and PagerDuty), cutting time-to-respond by 20+ minutes.
• Log migration: Migrated ~880M log events per week from Splunk to Datadog, unifying logs, metrics and traces on one platform.
• Observability ownership: Owned SLI/SLO and custom instrumentation standards for Java microservices; led a newly acquired company's move to Datadog (10+ dashboards).
• Platform scale: Rolled out ECS Capacity Providers across 70+ clusters with zero downtime.
• Octopus Deploy: Built a high-availability model sustaining 99.9% availability and cut self-hosting costs by 30%.
• Cloud migration: Contributed to migrating a Rackspace-hosted product (17 Java microservices, 26 .NET projects, 8 websites) to AWS, and standardised build pipelines for 134 .NET projects across Cvent onto one pipeline.
• IaC: Early adopter of AWS CDK, consolidating CloudFormation and Terraform stacks into a single CDK stack for multiple applications.
• Security: Moved all microservices to non-root, least-privilege containers.
• Developer productivity: Embedded with sprint teams to remove bottlenecks, including fixing flaky JUnit/Jest tests that were wasting PR build hours; ran Fargate and Harness POCs.
• Configuration management: Re-engineered Chef for 500+ monthly active servers.
• Mentoring: Onboarded and mentored 4 new engineers.

Infraguard

• Wrote Lambda automations for scheduled start/stop, package updates and SSH key rotation.
• Designed a NAT Gateway pattern to patch sensitive private-subnet servers without exposing them to the internet.
• Built the knowledge base for multi-cloud VM management across AWS, GCP, Azure and Alibaba Cloud.